Before Your Appointment

Preparation & Policies

Keep your cleaning appointment moving smoothly with a few simple steps before the YXE Cleaning team arrives.

Three things that help every visit go better

Save appointment time

Vacuum carpets and clear blocked vents before we arrive so the team can focus on the deep clean.

Reserve driveway or closest parking spot

A close driveway or parking spot helps keep hoses shorter, improves efficiency, and protects the schedule.

Protect pets and people

Please keep pets secured away from the work area for their safety and ours.

Carpet Cleaning Prep

A little prep helps us spend more time on deep cleaning and less time working around obstacles.

Vacuum all carpeted areas before your appointment.
Secure all pets in a safe area away from the work area.
Reserve your driveway or closest parking spot for our service vehicle if you have one.
Move any furniture you would like cleaned underneath before we arrive. We do not move furniture, electronics, or household items due to liability and safety reasons.

Air Duct Cleaning Prep

Clear access to the HVAC system and vents lets the crew work efficiently from room to room.

Reserve your driveway or closest parking spot for our service vehicle.
Make every room and every supply and return vent accessible before we arrive.
Move furniture or belongings blocking vents so the team can reach each register safely.
Your furnace or HVAC system will be temporarily shut off during the cleaning process. In colder weather, your home may cool down slightly while the system is off.

Cancellation Policy

Need to reschedule? Please give us 48 hours notice.

We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment.

We understand that unexpected situations happen. If you must cancel with less than 48 hours’ notice, a $50 late cancellation fee may apply.

Customers who cancel on short notice may also be required to pay a deposit when booking future appointments. This helps us reserve time in our schedule while minimizing the impact of last-minute cancellations.

Thank you for your understanding and cooperation. These policies help us provide reliable, on-time service to all YXE Cleaning customers.

48 hours

Preferred notice for cancellations or rescheduling.

$50

Late cancellation fee may apply with less than 48 hours’ notice.

Ready for a smooth cleaning day?

Book online or contact us if you have questions about access, furniture, pets, or timing before your appointment.